Click on the buttons below to reveal the FAQs and / or troubleshooting advice for the topic you’re interested in.
(If you’re on a small screen, after you’ve clicked on the button you’ll need to scroll down to see the FAQs.)
If you can’t find the answer to your question, please contact us.
All our Daily Meditation sessions are recorded and freely available in our dharma library. They are posted in the dharma library by the end of the day on which the live stream takes place. Recordings are available indefinitely.
Alternatively, recent recordings can be viewed on the Sangha Live Connect platform; click here to visit the “past recordings” section in the Daily Meditation space (you’ll need to be logged in to our website for this link to work).
Daily Meditation video recordings are not downloadable.
Unfortunately we are no longer able to offer the replays with live chat for the North American time zones.
However, recordings are freely available in our dharma library here: https://sangha.live/dharma-library-archive/
Alternatively, recent recordings can be viewed on the Sangha Live Connect platform; click here to visit the “past recordings” section in the Daily Meditation space (you’ll need to be logged in to our website for this link to work).
When you register you’ll automatically be sent an email whose subject line starts with “How to Join”.
An additional email containing the link is emailed the day before the Day of Practice runs. The subject line will start with “Reminder: HOW TO JOIN”.
If you can’t find either of these emails in your inbox, please check your spam / junk / trash folders in the first instance.
Alternatively, you can go to ‘My Courses’ in the top menu bar of our website (you’ll need to be logged in to our website for this to show), and click on the button for the Day of Practice, which will open the Zoom link.
If none of the above helps, please contact us.
Yes, all our Days of Practice are recorded.
Recordings are made available on our website by the end of the day on the Monday following the live session. Registrants will receive an email informing them when it is ready to view.
Once it’s been posted, you can access the recording either by clicking on the link in that email, or by going to ‘My Courses’ and clicking on the button for the Day of Practice.
Recordings are available indefinitely.
Yes – however, you’ll need to register for the session in advance.
In the first instance, please try the following:
- Log in to our website here https://sangha.live/my-account/
- Then go back to the Day of Practice page and see if you’re able to complete the checkout process.
If that doesn’t help, please contact us.
This isn’t currently possible, but your card provider will automatically convert your payment into your local currency.
All our Sunday Sangha sessions are recorded and freely available in our dharma library. They are posted in the dharma library by the end of the day on the Monday following the live session. Recordings are available indefinitely.
We don’t automatically send out recording links, but recordings are easily located in our dharma library.
Sunday Sangha video recordings are not downloadable; however, you are welcome to download the audio file.
Materials for both live and on-demand courses will be available to you indefinitely. These include recordings of all live, interactive sessions.
That’s no problem; the course orientation will be recorded and posted within 24 hours of the livestream. Recordings of the interactive sessions will be made available on the course platform on the Monday following the livestream.
There is no need to let us know if you can’t attend.
You are welcome to submit any questions for the teacher to the course guide in advance of the session, for answering during the session.
The majority of our live courses are eventually made available as on-demand courses; however, we can’t guarantee that this will happen, or give an idea of the timeline.
If you really don’t want to miss out on a course, our suggestion would be to register now, and then follow along with the course materials at a later date that is convenient for you.
(However, please be aware that you will be unable to submit questions to the teacher once the live course is no longer running.)
These can be found on the course page in the section titled ‘Schedule’. Please go to ‘Our Courses’ in the top menu bar on our website, and click on the course you are interested in to open the course page.
If you’ve already signed up for an upcoming course, you’ll also find the dates and times in the pinned post in the ‘Start Here / Announcements’ space on the course platform, along with other useful information.
In the first instance, please try the following:
- Log in to our website here https://sangha.live/my-account/
- Then go back to the course page and see if you’re able to complete the checkout process.
If that doesn’t help, please contact us.
Course video recordings are not downloadable; however, you are welcome to download any audio files that come with the course.
Yes, this is normally possible. Please contact us if you’d like to request this.
This isn’t currently possible, but your card provider will automatically convert your payment into your local currency.
Live courses are fully refundable within 30 days of the course launch date. On-demand courses are refundable within 30 days of the purchase date. If you would like to request a refund, please contact us.
Thank you for your kind intention to donate.
Donations can be made via our ‘Donate’ page here: https://sangha.live/donate/
We invite you to give based on your capacity and appreciation for the sessions. Because this is different for everyone, we don’t suggest any particular amount.
So, if you’d like to give, please decide on an amount that feels right for you. Any amount is gratefully received, and supports us in sharing the dharma.
We’re not sure why this is occasionally happening, but you may be able to fix it by:
- selecting a different currency to the one you wish to donate in
- then switching back to the currency you’d like to donate in and trying again
If that doesn’t resolve the issue or you need more help, please contact us.
We are not normally able to put questions to teachers outside of live sessions.
If you have a question, in the first instance please visit the teacher’s website to see if they are directly contactable. If you can’t find contact details on their website, feel free to contact us and we will help where we can.
Alternatively, please feel free to put your question to a teacher during their next session teaching with us. (If you are unable to attend live, we can pass your question on to the teacher for answering during the live session.)
Unless your question is related to Martin’s teaching activities at Sangha Live, we are unfortunately unlikely to be able to help. We’d suggest you contact either Martin’s team, or the team at the Moulin de Chaves, depending on the nature of your question
To unsubscribe in one click from emails coming from Sangha Live (info@sangha.live):
Please click on the ‘Unsubscribe’ button which you’ll find at the bottom of all our emails. Alternatively, you can choose to update your email preferences.
To unsubscribe from email notifications coming from Sangha Live Connect (no-reply@circle.so):
Click on the “Change notification settings” or “Unsubscribe” links at the bottom of any email notification.
📌 Please note that you’ll need to be logged in to our website to access the Sangha Live Connect platform and unsubscribe or update your notifications. (For information about why this is the case, click here.) If you’re being redirected, log in here https://sangha.live/my-account/, and then click on the link in the email again.
If you need more detailed instructions on how to update your notification preferences click here.
If you are having difficulty with any of the above, please contact us.
- Please go to this page https://sangha.live/my-account/ and click on the “Reset Your Password” link.
- If you don’t receive the email with the link, please check your spam / junk / promotions folders in the first instance.
- If you still can’t find the email, please contact us.
If your card payment is being declined, you’ll need to contact your card provider to find out why, as the message actually comes from them. Please contact them and explain the problems you’ve been having, and they should be able to help you.
If this doesn’t resolve the issue, please contact us.
In the first instance, please try the following:
- Log in to our website here https://sangha.live/my-account/
- Then go back to the session page and see if you’re able to complete the registration process.
If that doesn’t help, please contact us.
We’re not sure why this is occasionally happening, but you may be able to fix it by:
- selecting a different currency to the one you wish to donate in
- then switching back to the currency you’d like to donate in and trying again
If that doesn’t resolve the issue or you need more help, please contact us.